Who we are
Our website address is: https://www.resolvehomeenergy.co.uk.
What personal data we collect and why we collect it
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, or when you respond to communications from us. The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally-identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse and the services viewed for example. This helps us to better manage and develop our site, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better services tailored to your individual interests and needs. From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone, or mail.
How will we use your information?
We may use your information for a number of purposes which may include; delivering services, information requested by you, responding to complaints or enquiries, verifying your identity when required. We may also contact you with information about new developments, products, services, and special offers by post, telephone, and automated means such as email (subject to any preferences expressed by you).
If you have consented to receive details of services and updates you can contact us at any time to have your details removed from our list, to update your information, or to otherwise tell us how you would like to receive information about our and/or third-party products and services. To update your marketing preferences please email email@example.com and tell us what you want us to do (e.g. ‘opt-out Email’).
When will we disclose your information to others?
Please note that Resolve Home Energy does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services used by you.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment.
Resolve Home Energy may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterward if you stop doing so, to see if we can persuade you to come back to us. After that, we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to; Resolve Home Energy, 111 Norman Industrial Estate, Cambridge Rd, Milton, Cambridge, CB24 6AT or send an email to; firstname.lastname@example.org
Please quote your name and address. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Resolve Home Energy recognizes that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Resolve Home Energy is constantly reviewing and enhancing its technical, physical, and managerial procedures and rules to protect your personal data from unauthorized access, accidental loss, and/or destruction. For example, the Resolve Home Energy website is covered by HTTPS.
Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the Internet. Resolve Home Energy cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.